Hi, How Can We Help You?
  • Address: 1251 Lake Forest Drive New York
  • Email Address: assignmenthelpcentral@gmail.com


April 25, 2024

Healthcare Organization Culture

Healthcare Organization Culture

This assignment has two parts needed to complete your report; an observation and a reflection paper.

Part 1: Observe

You will visit a hospital facility, ideally one in which you are not known, to determine the degree to which the institution possesses a welcoming culture. If required, check in at the security desk with your photo identification and explain you are a student in a graduate health administration program completing an assignment as a guest. Likely you will be issued an identification badge with your name, title, and photo. Walk through the public areas of the facility and look for signs of hospitality, helpfulness, and other ambassadorial behaviors that are indicative of a welcoming culture. Look for directional signage and ask for directions to public areas such as the gift shop, snack bar, cafeteria, or parking garage. Sit in the lobby and observe as staff interacts with guests and each other.

Healthcare Organization Culture

Healthcare Organization Culture

Consider these questions:

  • What type of reception did you encounter at the check-in desk?
  • To what level do you observe hospitality and helpfulness from staff?
  • Is there camaraderie or apathy observed to one another and guests?
  • To market itself, what printed information (e.g., flyers, brochures, etc.) about the organization are displayed for public view and access?

Part 2: Reflect

After your observation, visit the Healthgrades website, which provides the results from the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey from the Centers for Medicare and Medicaid Services (CMS). At the Healthgrades website, type in the name of the facility you visited. Due to similar hospital names, ensure you are selecting the correct address/location for your hospital. Once on the hospital’s page, scroll down to the heading Patient Experience to learn what level of satisfaction patients reported the following discharge from this hospital. For example, 66% of patients discharged from Hospital Z would “definitely recommend” Hospital Z as compared to the national average of 70% of patients recommending their hospital. There are at least four patient satisfaction indicators to which you can correlate the findings from your observation—overall recommendation of the hospital; communication by doctors, nurses, and staff; cleanliness; and noise levels. APA.

Healthcare Organization Culture

Prepare a narrative report providing an overview of the hospital you observed:

  • Describe the setting of the hospital as urban, suburban, or rural; and summarize the types of services offered at the hospital.
  • Describe what you witnessed, compared to your expectations and your findings on the patient experience rated on Healthgrades in the area of communication by doctors, nurses, and staff; cleanliness; and noise levels.
  • Provide your reflection on the public image projected from the organization and whether you, as the healthcare executive, see opportunities to improve the observable culture—or whether you observed favorable behaviors you wish to adopt and replicate in your organization.